FAQ
Frequently Asked Questions
Quick answers to the questions we hear most. Don't see yours? Give us a call.
How much do you charge?
Our rates vary depending on the service, but we always provide a free consultation and transparent quote before any work begins. No hidden fees, no surprises.
Do you offer on-site service?
Yes! We come to your home or office throughout the Baton Rouge area. No need to unplug or transport your equipment anywhere.
How quickly can you respond?
We typically respond within 24 hours and can often schedule same-day or next-day service. For urgent issues, call us directly at 225-341-3098.
What areas do you serve?
We primarily serve the greater Baton Rouge, Louisiana area including Denham Springs, Gonzales, Prairieville, Central, and surrounding communities.
Do you work with businesses or just home users?
Both! We serve home users and businesses of all sizes. From a single slow laptop to a full office network, we handle it all.
Is your virus removal really 100% guaranteed?
Absolutely. If a virus we removed comes back, so do we — at no extra charge. We also set up protection to prevent future infections.
Can you fix my computer remotely?
Many issues can be resolved remotely. We use a secure, encrypted connection to access your computer with your permission. It's fast, safe, and convenient.
Do I need to back up my data before you work on my computer?
We always recommend having a backup, and we can help you set one up. Before any major work, we'll discuss data safety and take precautions to protect your files.
What if you can't fix the problem?
If we can't resolve your issue, you don't pay. We're upfront about what we can and can't do, and we'll always give you honest advice about your options.